Lighthouse Labs, Inc. (“Lighthouse Labs,” “we
,” or “us”) is committed to protecting your privacy. We
may collect from you when you visit our website located at [basisapp.com] and all Lighthouse Labs-owned websites
and domains (collectively, the “Site”), our mobile
application (“Application(s)”), and products and services
enabled via the Site and/or Application (collectively with the Site and
Application, the “Services”).
Questions; Contacting Lighthouse Labs; Reporting Violations
. If you have any questions or concerns or complaints about our Privacy
Policy or our data collection or processing practices, or if you want
to report any security violations to us, please contact us at the
following address or phone number:
Lighthouse Labs, Inc.
: Privacy Compliance Officer
450 Townsend St, San Francisco, CA, 94107, United States
By submitting personal information through our Services, you agree to
collection, use and disclosure of your personal information in
A Note About Children.
The Services are not directed to, and we do not intentionally gather
personal information from, visitors who are under the age of 13. If a
child under 13 submits personal information to Lighthouse Labs and we
learn that the personal information is the information of a child under
13, we will attempt to delete the information as soon as possible. If
you believe that we might have any personal information from a child
under 13, please contact us at [email protected]
Lighthouse Labs is based in the State of California in the United
States. When we obtain information about you, we may transfer, process,
and store such information outside of the country in which you reside,
including in the United States. By using the Services, you consent to
the transfer to and processing and storage of your information in
countries outside of your country of residence, which may have
different data protection laws than those in the country where you
Types of Data We Collect.
Information You Provide to Us.
We may collect personal information from you, such as your first and
last name, gender, e-mail and mailing addresses, and password when you
create an account (“Account”) or download the
When you use our Services, we collect the information you provide about
yourself in response to the questions that our Service presents to you.
For example, we will collect your response in connection with the
question “What’s on your mind?”, in order to assist you with finding
another peer you can talk to you about the issue(s) relevant to your
When you purchase Services such as a discussion session with one of
your peers, our third party payment processor may collect all
information necessary to complete the transaction, including your name,
credit card information, billing information.
We retain information on your behalf, such as files and messages that
you store using your Account.
If you provide us feedback or contact us via e-mail, we will collect
your name and e-mail address, as well as any other content included in
the e-mail, in order to send you a reply.
When you post content (text, images, photographs, messages, comments or
any other kind of content that is not your e-mail address) on our
Service, the information contained in your posting will be stored in
our servers and other users will be able to see it, along with your
profile photo and any other information that you choose to make public
on your public profile page (“Profile”). The
information that you provide in your Profile will be visible to others,
including anonymous visitors to the Site.
When you post messages on the message boards of our Site or
Application, the information contained in your posting will be stored
on our servers and other users will be able to see it.
When you participate in one of our surveys, we may collect additional
If you participate in a sweepstakes, contest or giveaway through our
Services, we may ask you for your e-mail address and/or home number (to
notify you if you win or not). We may also ask for first and last
names, and sometimes post office addresses to verify your identity. In
some situations we may need additional information as a part of the
entry process, such as a prize selection choice. These sweepstakes and
contests are voluntary. We recommend that you read the rules for each
sweepstakes and contest that you enter.
We may also collect personal information at other points in our Site
that state that personal information is being collected.
Information You Provide to
Facebook and other Social Networking Sites.
We may enable you to log into the Services using a social media
account, and if you do so you may be asked to grant us access to
certain information from your social media profile, such as your
friends or contacts lists, photographs, and updates. Social media
networks operate independently from Lighthouse Labs, and we are not
responsible for social media networks’ interfaces or privacy or
security practices. Please refer to the privacy settings of the
applicable social media platform or application to determine how
you may manage the interactivity between Lighthouse Labs and your
social media account.
Information Collected via Technology.
Log Files. As is true of most websites, we gather certain information
automatically and store it in log files. This information includes IP
addresses, browser type, Internet service provider (“ISP”), referring/exit pages, operating system,
date/time stamp, and clickstream data. We use this information to
analyze trends, administer the Services, track users’ movements around
the Services, gather demographic information about our user base as a
whole, and better tailor our Services to our users’ needs. For example,
some of the information may be collected so that when you visit the
Site or the Services again, it will recognize you and the information
could then be used to serve advertisements and other information
we do not link this automatically-collected data to personal
information. “Cookies” are small pieces of information
that a website sends to your computer’s hard drive while you are
viewing the website. We may use both session Cookies (which expire once
you close your web browser) and persistent Cookies (which stay on your
computer until you delete them) to provide you with a more personal and
interactive experience on our Services. This type of information is
collected to make the Services more useful to you and to tailor the
experience with us to meet your special interests and needs.
Pixel Tags. In addition, we use “Pixel Tags” (also
referred to as clear Gifs, Web beacons, or Web bugs). Pixel Tags are
tiny graphic images with a unique identifier, similar in function to
Cookies, that are used to track online movements of Web users. In
contrast to Cookies, which are stored on a user’s computer hard drive,
Pixel Tags are embedded invisibly in Web pages. Pixel Tags also allow
us to send e-mail messages in a format users can read, and they tell us
whether e-mails have been opened to ensure that we are sending only
messages that are of interest to our users. We may use this information
to reduce or eliminate messages sent to a user. We do not tie the
information gathered by Pixel Tags to our users’ personal information.
Mobile Services. We may also collect non-personal information from your
mobile device if you have downloaded our Application(s). This
information is generally used to help us deliver the most relevant
information to you. Examples of information that may be collected and
used include your geographic location, how you use the Application(s),
and information about the type of device you use. In addition, in the
event our Application(s) crash on your mobile device, we will receive
information about your mobile device model software version and device
carrier, which allows us to identify and fix bugs and otherwise improve
the performance of our Application(s). This information is sent to us
as aggregated information and is not traceable to any individual and
cannot be used to identify an individual.
Analytics Services and Interest-Based Advertising. In addition to the
tracking technologies we place, other companies may set their own
cookies or similar tools when you access or use the Services. This
includes third party analytics services, including but not limited to [Google Analytics] (“Analytics Services”) that we engage to help analyze
how users use the Services, as well as third parties that deliver
content or offers. We may receive reports based on these parties’ use
of these tools on an individual or aggregate basis. We use the
information we get from Analytics Services only to improve our
Services. The information generated by the Cookies or other
technologies about your use of our Services (the “Analytics Information”) is transmitted to the
Analytics Services. The Analytics Services use Analytics Information to
compile reports on user activity. The Analytics Services may also
transfer information to third parties where required to do so by law,
or where such third parties process Analytics Information on their
behalf. Each Analytics Services’ ability to use and share Analytics
data about you by Analytics Services in the manner and for the purposes
set out above. We may also partner with ad companies to support our
marketing efforts, including by serving you ads better tailored to your
likely interests. If you don’t want to take advantage of these
services, you may be able to opt-out by visiting
How We Respond to Do Not Track Signals. We do not currently respond to
“do not track” signals or other mechanisms that might enable consumers
to opt out of tracking on our Website.
If you have enabled location services on your phone, we collect
your location information to make a map available to the recipients
of your messages showing your location. If you do not want this
information collected by us, you can disable location services on
Use of Your Personal Information
In general, personal information you submit to us is used either to
respond to requests that you make, or to aid us in serving you
better. We use your personal information in the following ways:
facilitate the creation of and secure your Account on our network;
identify you as a user in our system;
send you a welcome e-mail to verify ownership of the e-mail address
provided when your Account was created;
process orders you place and complete other transactions you have
requested using the Services, and provide you with products and
services you request;
maintain a record of your purchases and other transactions using the
respond to your questions and comments and provide customer support.
Send you information or materials you request;
operate, evaluate, and improve our business and the products and services
communicate with you about our products, services, offers, and promotions
and third party products and services that may be of interest to you;
analyze and enhance our marketing communications and strategies,
including by identifying when emails sent to you have been received and
analyze trends and statistics regarding use of the Services and
transactions conducted using the Services;
protect against and prevent fraud, unauthorized transactions, claims, and
other liabilities, and manage risk exposure, including by identifying
potential hackers and other unauthorized users;
comply with applicable legal requirements and industry standards.
User Testimonials and Feedback.
We often receive testimonials and comments from users who have had
positive experiences with our Services. We occasionally publish
such content. When we publish this content, we may identify our
users by their first and last name and may also indicate their home
city. We obtain the user’s consent prior to posting his or her name
along with the testimonial. We may post user feedback on the
Services from time to time. We will share your feedback with your
first name and last initial only. If we choose to post your first
and last name along with your feedback, we will obtain your consent
prior to posting you name with your feedback. If you make any
comments on a blog or forum associated with our Services, you
should be aware that any personal information you submit there can
be read, collected, or used by other users of these forums, and
could be used to send you unsolicited messages. We are not
responsible for the personally identifiable information you choose
to submit in these blogs and forums.
Creation of Anonymous Data.
We may create anonymous data records from personal information by
excluding information (such as your name) that makes the data
personally identifiable to you. We use this anonymous data to
analyze request and usage patterns so that we may enhance the
content of our Services and improve Site navigation. We reserve the
right to use anonymous data for any purpose and disclose anonymous
data to third parties in our sole discretion.
Disclosure of Your Personal Information.
We disclose your personal information as described below and as
Our Services enable users to connect with their peers who have
experience and expertise in providing emotional support, life
coaching and advice (each, a “Provider”). In order
to enable them to contact you and provide you the types of services
you request, we may provide our Providers with the username you
provide and the answers you provided to our preliminary survey,
such as your answers to the question “What’s on your mind?”
Third Party Service Providers.
We may share your personal information with third party service
providers to: provide you with the Services that we offer you; to
conduct quality assurance testing; to facilitate creation of
accounts; to provide technical support; and/or to provide other
services to the Lighthouse Labs. These third party service
providers are required not to use your personal information other
than to provide the services requested by Lighthouse Labs.
We may share some or all of your personal information with our
parent company, subsidiaries, joint ventures, or other companies
under a common control (“Affiliates”), in which
We may share some or all of your personal information in connection
with or during negotiation of any merger, financing, acquisition or
dissolution transaction or proceeding involving sale, transfer,
divestiture, or disclosure of all or a portion of our business or
assets. In the event of an insolvency, bankruptcy, or receivership,
personal information may also be transferred as a business asset.
If another company acquires our company, business, or assets, that
company will possess the personal information collected by us and
will assume the rights and obligations regarding your personal
Regardless of any choices you make regarding your personal
information (as described below), Lighthouse Labs may disclose
personal information if it believes in good faith that such
disclosure is necessary (a) in connection with any legal
investigation; (b) to comply with relevant laws or to respond to
subpoenas or warrants served on Lighthouse Labs; (c) to protect or
defend the rights or property of Lighthouse Labs or users of the
Site or Services; and/or (d) to investigate or assist in preventing
any violation or potential violation of the law, this Privacy
Policy, or our Terms of Service.
Third Party Websites.
Our Site may contain links to third party websites. When you click on a
link to any other website or location, you will leave our Site and go
to another site, and another entity may collect personal information or
anonymous data from you. We have no control over, do not review, and
cannot be responsible for, these outside websites or their content.
these outside websites or content, or to any collection of your
personal information after you click on links to such outside websites.
We encourage you to read the privacy policies of every website you
visit. The links to third party websites or locations are for your
convenience and do not signify our endorsement of such third parties or
their products, content or websites.
Your Choices Regarding Information.
You have several choices regarding the use of information on our
We will periodically send you free newsletters and e-mails that
directly promote the use of our Site or Services. When you receive
newsletters or promotional communications from us, you may indicate
a preference to stop receiving further communications from us and
you will have the opportunity to “opt-out” by following the
unsubscribe instructions provided in the e-mail you receive or by
contacting us directly (please see contact information above).
Despite your indicated e-mail preferences, we may send you service
related communications, including notices of any updates to our
If you decide at any time that you no longer wish to accept Cookies
from our Service for any of the purposes described above, then you
can instruct your browser, by changing its settings, to stop
accepting Cookies or to prompt you before accepting a Cookie from
the websites you visit. Consult your browser’s technical
information. If you do not accept Cookies, however, you may not be
able to use all portions of the Service or all functionality of the
Service. If you have any questions about how to disable or modify
Cookies, please let us know at the contact information provided
Changing or Deleting Your Personal Information.
You may change any of your personal information in your Account by
editing your profile within your Account or by sending an e-mail to
us at the e-mail address set forth below. You may request deletion
of your personal information by us, and we will use commercially
reasonable efforts to honor your request, but please note that we
may be required to keep such information and not delete it (or to
keep this information for a certain time, in which case we will
comply with your deletion request only after we have fulfilled such
requirements). When we delete any information, it will be deleted
from the active database, but may remain in our archives. We may
also retain your information for fraud or similar purposes.
You can stop all collection of information by the Application(s) by
uninstalling the Application(s). You may use the standard uninstall
processes as may be available as part of your mobile device or via
the mobile application marketplace or network.
change the “Last Revised” date above. You should consult this Privacy
Policy regularly for any changes.